Our Privacy Policy & Terms and Conditions

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs)

• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions

• To send periodic emails (The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.)

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, we do not save your credit card information.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Chile Pepper Bike Shop Terms and Conditions:

Customers are expected to adhere to our cancellation policy and participation agreement for bicycles, e-bikes and all other rental equipment. We also reserve the right to update/change pricing for all rental equipment and for any merchandise that is sold through our online store.

ONLINE STORE PURCHASES:

By purchasing items from our online store you are agreeing to our Terms and Conditions as follows:

All sales are dependent upon current availability of stock. Not all sizes/colors are available at all times. If your item is not available we will contact you with a comparable item or refund your purchase. All orders will ship within 2 business days from time of purchase.

Returns/Exchanges- No Returns. Size Exchanges will be accepted on a case by case basis. Please contact the shop for questions. info@chilebikes.com (435)259-4688