Frequently Asked Questions
We are open 7 days a week
Our hours vary seasonally to best match the weather and Coyote Shuttles – check google maps or call the store for exact shop hours. In Spring and Fall we match our opening times to the shuttle times so you can easily get on the shuttle – Winter and Summer we often open after the shuttle departs – during those times we offer a free early pick-up for rental bikes (the evening before)
We close for 2 weeks from Christmas to New Years
We close for 2 weeks, end of July into Aug (2025 July 28th to Aug 10th)
You can get your rental as soon as we open – it generally takes 5 – 10 mins to get your bike(s)
Shop hours change throughout the year – best to give us a ring or check Google Maps
Generally they match the first shuttle departure and allow plenty of time to get your rental. In the slower seasons we offer free early pick-up (you can get your rental the night before.
Yes we rent bikes, you can check them out on our website if you click on the bike rentals link from any page on the site, or you can give us a call and get personal input on a bike you are interested in.
48 hours. Anything cancelled within 48 hours of your rental will be charged full fare for all bikes for all the days of the booking.
You must be 18 years or older to rent a bike. Under 18 requires parental or guardian consent.
Yes, if you rent a bike the helmet is included.
From when the shop opens to 5pm daily.
Check out the "what are your hours" tab on this FAQ page.
We are happy to describe the trail features and terrain you may encounter, however the trails you ride is ultimately your decision, as we do not know your riding ability.
Yes!! We do fork and shock overhauls!!
March 1, 2026 marks the day that most all the best single track in Moab will be open to E bikes. The Whole Enchilada will not be open, but basically everything else is going to be open!
Before March 1, All motorized trails, such as 4x4 and dirt bike trails. Some of the more popular E-Bike trails are:
- Slickrock Trail in the Sand Flats area.
- Sovereign Trail system, which is north of Moab near the Willow Springs road.
- Dead Horse Point State Park.
Yes, we work directly with Coyote Shuttle. Coyote Shuttle picks up at our shop. There is a fee for the shuttle and a reservation for the shuttle is required.
Yes, if you just need a helmet and not a bike, we can rent out a helmet: $10 for a regular helmet, $45 deposit No full face rentals available.
Yes, we do rent bike racks. If you rent a bike a trunk rack (can hold 2 bikes) will be $10 per day and a hitch rack (can hold 4 bikes) will be $15 per day, Tailgate Pads are $10 per day.
Renting car racks without a bike reservation is based on availability and unlikely during the busy season, please call the shop to ask.
Yes, if you rent a bike from us a kit that includes: a spare tube, quicklink, a patch kit, two tire levers, a multi-tool and a pump, will come with the rental bike.
We offer a Warranty Service Plan that is optional and available with our bike rentals for $10 for the first day and $5 for each additional day. If you choose to opt out of the Warranty Service Plan you will be responsible for any damage that occurs to the bike.
Yes you will need one. We recommend riders carry at least 2 liters of water and 3 liters for longer rides.
1) Make sure to have our address correct on the box.
2) Be sure to put CUSTOMER and then your name in the return address area.
3) If you would like for us to build the bike, write in big letters on the box somewhere BUILD. If you would not like us to build your bike please write DO NOT BUILD in big letters somewhere on the box.
4) We will store the bike for up to 3 days at no charge, additional days are $10 fee per day for storage. We can take your bike apart and box it up for you, or you can bring in the bike already boxed up, and we will ship it out for you.
1) The price varies, depending on what kind of bike you need to have shipped. $90+ depending on location and bike, prices subject to change.
2) Sometimes the price that it cost for you to ship the bike to us will be different from the price that it will cost to send it back.
3) Requesting insurance is always recommended.
4) We do have bike boxes for sale if you need one – they are $35.
5) Also recommended, please try to use a box that is not oversized based on UPS or Fed Ex’s Measurement
requirements. It will cost a great deal more if you do use an oversized box.
